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Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion

- Xie, Fang, Zhang, Xufan, Ye, Jing, Zhou, Lulu, Zhang, Wenjian, Tian, Feng

Using an age-based lens to test the antecedents of value in retail

- Dean, Alison M., Rolland, Sylvie E.

The impact of customer orientation and knowledge sharing on the relationship between entrepreneurial orientation and firm performance of cosmetic manufactureres in China

- Tan, Allen Ma Yu

Enhancing value for Chinese shoppers: the contribution of store and customer characteristics

- Wong, Amy, Dean, Alison

Enhancing value for Chinese shoppers: store and customer characteristics

- Wong, Amy, Dean, Alison

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